File a Compliant or Grievance
If a person receiving services has complaints of abuse, neglect or violation or limitation of rights, the person, the person’s parents, guardian or authorized representative may contact their Support Coordinator, regional office, or they may contact the Department’s consumer rights monitor (Constituent Services) at 1-800-364-9687 or TTY 573-526-1201 for assistance.
We respect your rights as a client of Boone County Family Resources and the Department of Mental Health. You should have received a copy of your rights. To obtain another copy contact your Support Coordinator or refer to the Rights content above. If you tell someone that you do not like the way you have been treated staff will not retaliate against you.
Solving Problems Informally
We value your point of view and want to hear from you whether to encourage or compliment the staff or service providers or discuss a concern with your plan, services, and staff cooperation that may occur from time to time. It’s best to talk with the staff person involved as soon as possible. Your Support Coordinator will schedule a meeting at your request.
Filing a Grievance with the Executive Director
The agency has a Grievance Procedure to help you with unresolved concerns about the services and supports you receive from BCFR. Our goal is to resolve concerns as quickly and as informally as possible. However, if you are still dissatisfied after talking with the staff involved, you may file a formal grievance or complaint.
To file a grievance, complete a grievance form. On it, describe how you were denied a service or benefit or your rights or privileges have been limited or denied. You may get a grievance form from your Support Coordinator or the Coordinator of Training and Quality Assurance at 573-874-1995 extension 334. The Coordinator of Training and Quality Assurance or another person can help you fill out the form.
Mail the form or drop it off at the Agency’s office at 2700 W Ash Street. The Executive Director will review it or may assign a staff member to follow-up.
The Executive Director or the respondent will talk with you and others involved. To obtain a copy of the complete grievance procedure, or options for filing a grievance externally, contact the Coordinator of Training and Quality Assurance at 573-874-1995 extension 334.